Q: What is the typical lead time for tire recycling equipment?
A: Typically 4-6 months. We build each system to the specifications of each client.
Q: Where is ECO Green Equipment located?
A: We are a USA company located in Salt Lake City, Utah
Q: Can we visit and see the equipment?
A: Yes, by appointment, customers are invited to see our manufacturing and corporate headquarters in Salt Lake City, Utah, USA. We also have several operating facilities around the world which may be available for visits.
Q: What type of training is available?
A: ECO Green provides operation, maintenance, and overall mechanical understanding of how the tire recycling equipment works. Additional on site training and facility visits by an ECO Green Equipment service representative is also available for an additional cost.
Q: Is installation and supervision available?
A: Yes. ECO Green can provide equipment installation services once the equipment arrives at a customers facility. Supervision, consultation, and project management supervision is also available at additional cost.
Q: What type of technical support does ECO Green provide?
A: ECO Green provides immediate assistance from a dedicated support team. Through remote communications, we are able to diagnose and troubleshoot equipment problems with operators globally.
Q: Does ECO Green have a 24/7 phone support?
A: Our support team is available during normal business hours of 8am to 5pm MST. Monday–Friday by calling +1 (801) 505-6841 or sending an email to [email protected]
In the event of an evening or weekend emergency, customers are encouraged to call their assigned customer support representative.
Please also see our Service Page for additional information.
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